Finally! Glad to hear all went good. Did you get it all sorted out with that price of a service advisor?
Well, let's just say it was all sorted out before I got there yesterday. He was there, actually, and was a good guy towards me. Made small talk, etc.
They treated it as business as usual. And I wouldn't have had it any other way. Life's too short for BS, and things were resolved to my wife's (and my) satisfaction.