08-02-2006, 04:22 AM
So back in April, my credit card gets stolen... and I get a new CC.
In april, Rogers calls me and says my monthly payment fails... so I go online, make a payment and fix my CC info.
Next month, I get the call again.. my payment failed. I call this time, get them to re-fix my payment info because apparently what's entered on the website doesn't carry across the 1-bill system.
Next month they call again.. just one more system needs the info apparently..so that gets updated.
I don't get a call for over a month... until last week, when an automated number started calling my work number. Now the problem with automated messages like this, my work number answers with, "please wait while we forward you...", and then rings the number I'm at. Which the automated system picks up as an answer and starts relaying it's message.
So a few weeks after piecing together the message, I call the 800 number and find myself directed to Roger's account receivable. The automated system says I have $200 in unpaid past due bills.
Now this is a bit puzzling because their online systems say I'm paid up and when I ask for 'operator', I get dropped (4 out of 4 times).
So I call the 1-800 number from the website, get my ass transferred to wireless billing, and then finally get a human. He opens up an investigation, and I'm all paid up. There is no further action required on my account, and there are no pending notifications.
So why the hell am I getting a call from a totally independent system that can't even transfer my call to a human saying I owe money? Is this skynet building up funds for judgement day?
Anyways, the CSR I talked to said that the calls will hopefully stop in a month's time or so.... you know, when someone takes a moment out of their day to reboot the computer that's hung on my account number... it's annoying getting these calls everyday..
In april, Rogers calls me and says my monthly payment fails... so I go online, make a payment and fix my CC info.
Next month, I get the call again.. my payment failed. I call this time, get them to re-fix my payment info because apparently what's entered on the website doesn't carry across the 1-bill system.
Next month they call again.. just one more system needs the info apparently..so that gets updated.
I don't get a call for over a month... until last week, when an automated number started calling my work number. Now the problem with automated messages like this, my work number answers with, "please wait while we forward you...", and then rings the number I'm at. Which the automated system picks up as an answer and starts relaying it's message.
So a few weeks after piecing together the message, I call the 800 number and find myself directed to Roger's account receivable. The automated system says I have $200 in unpaid past due bills.
Now this is a bit puzzling because their online systems say I'm paid up and when I ask for 'operator', I get dropped (4 out of 4 times).
So I call the 1-800 number from the website, get my ass transferred to wireless billing, and then finally get a human. He opens up an investigation, and I'm all paid up. There is no further action required on my account, and there are no pending notifications.
So why the hell am I getting a call from a totally independent system that can't even transfer my call to a human saying I owe money? Is this skynet building up funds for judgement day?
Anyways, the CSR I talked to said that the calls will hopefully stop in a month's time or so.... you know, when someone takes a moment out of their day to reboot the computer that's hung on my account number... it's annoying getting these calls everyday..