Quote:To Whom It May Concern,

I am writing to inform you about two incidents where I have encountered problems with one of your establishments located on Weston Road and Rutherford Road, in Vaughan, Ontario, Canada.  These incidents have taken me by surprise, due to the fact that they contradict the reputation that your fine establishment has entitled, and I feel it is my duty to inform the head of the franchise, about a specific location tarnishing the McDonalds reputation.

The first incident occurred at around 2:00 a.m. on a Saturday, April 16th, 2005 morning. An associate of mine and I, ordered twenty Chicken McNuggets, two medium cokes, two fries, and a Quarter-Pounder, at the drive through window, at the Weston Road and Rutherford Road location.  To complete this order we also requested some Mac sauce, sweet and sour sauce, and honey mustard sauce.  When we received our order, we were appalled to see that we were only given one of each type of sauce requested.  Upon this discovery, I requested one more Mac sauce for my companion, and several more sweet and sour sauce and honey mustard sauce for my twenty Nuggets.  To this request the server simply replied “no I cannot give you any more sauce”.  So I asked him, “why?”  His reply was, “we just can’t”.  Now as any customer that was in desperate need of more sauce, I offered to pay for the extra sauce.  Upon learning about my offer, the employees replay was, “Sorry I cannot let you do that”, after hearing this I was extremely upset and was forced to consume my meal dry without sauce and without any enjoyment what so ever. 

The second encounter occurred at 1:00 am on Wednesday, April 19th, 2005, at the same location.  I placed an order of one Big Mac, one supersized order of Fries, and one medium coke, once again at the drive through.  I politely asked for one Mac sauce and one sweet and sour sauce.  The same employee said “Ok, come to the second window, your total is (I Have forgotten the total amount of my order)” upon hearing this, under Ontario law, a verbal contract was formed between myself and the McDonalds establishment on Weston Road and Rutherford Road.  The agreement was clearly understood that upon paying the total amount requested from the McDonalds establishment, I would receive one Big Mac, one supersized Fries, one medium coke, one sweet and sour sauce, and one Mac sauce, which forms a contract, due to the fact that there was consideration between both parties that there would be an exchange of my legal tender bill for the order that was placed.  Upon arriving at the second window of the building, to my great disbelief the same employee from the previous occasion had decided to breach the contract made between myself and the establishment, by forcing me to pay extra money on top of what was originally negotiated for the sweet and sour sauce and Mac sauce.  Since I did not have the time to argue with this employee I unhappily paid the extra money for the sauce that was requested.

I find these encounters to be rather disturbing and contradicting of the reputation that McDonalds as a whole holds dear.  After all, according to the McDonalds Canada website, your company claims “We are dedicated to providing customers unparalleled levels of Quality, Service, Cleanliness and Value. It is what our founder, Ray Kroc, taught us.”  Parting from this letter I feel that every company should be given the chance to rectify any problems with any of its branches, because after all no one is perfect, so I now leave you with this knowledge in hopes that this problem will be rectified, so that I can once more enjoy the excellent quality of food and service that McDonalds has given me some time ago.

ZTWsugardaddy,Apr 21 2005, 05:46 PM Wrote:It's probably not the employee's fault.  He gets his directives from superiors.  Somebody in management there is probably cracking down because the supply of sauces is exceeding the sales of products they were made for.
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Quote:Phantom Posted Today, 06:05 PM
  quick tip.. if u like fresh fries over the crappy ones sitting there... always order fries without salt. Because they have to clean everything off first with water to wash off the salt.. specially if u tell em your allergic to it. You get nice fresh fries .. then add salt as desired been doing that for years.

paolo,Apr 22 2005, 02:04 PM Wrote:I Received a Cheeseburger without cheese once..  haha boy was I pissed.  Either there was a shortage of Cheese that night in the mcdonalds kitchen, or it was late and half the staff was asleep while taking my order.
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FociPhil,Apr 22 2005, 07:42 PM Wrote:i find that problme with wendys alot, they dam up my order all the time (or should i say USED to, havent eaten fast food in like a year)

i order a single with cheese combo, ice tea to drink, NOTHING ELSE...

i get my order and go home, and notice they stapmed the recpeit that LISTS the things in the order...AND WHAT DO I GET!!?

a grilled chicken with baked potato and coke...WTF is so hard about looking ata recpeit, matching it to whats in your hand, and putting it in the bag...?
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