[Spyder01]

Alright, here is the story:

This past week, I brought my 03 Focus ZTS in for oil change and i believe it was the 3 service package which included rotating tires, brake clean, etc. I left my car at the dealership for the day and went to pick it up at around 5:00pm. Once i got home, I noticed that one of the 'nut' cover on the alloy wheel was missing. I believed it was for cosmetics. I tried pulling on the others and 5 others were loose and could be pulled out very easily. That very same night, i brought the car back to the dealership at about 6:30pm right before everyone left. Told them about the problem, and one of the service guys came out, looked at the car, and said that he has seen nothing like that before and never heard of that nut cover coming loose. He told me to bring the car back in the next day.

So since they were closing, nothing i could do, i brought the car back in the next day and went back to the same service guy that helped me the first time. I couldn't find the guy that i saw last night. He took a look at the nut, and told me that it happens all the time, the nut is just for cosmetics and that they didn't have stock at the time. So he gave me a number and to call him the day after to see if the nut cover was in stock. Called him, talked to him for 30 seconds and put me on hold so he could check if the nut was in stock. Hold...Hold...15 minutes later, i hung up, if he did have it in stock, he wouldn't put me on hold for 15 mins listening to the same song over for 4 or 5 times.

Today (Saturday), i went to a different dealership in Toronto and asked them if they have the nut cover in stock. The service person behind the desk told me that they have 24 in stock and they were $6.80 each. I talked to him a little bit and found out that there was no such thing as a nut cover, the cover is suppose to stay on the nut and it shouldn't come off. The only way it comes off is if somebody uses a impact gun on the nut a few times. This really pissed me off, the dealership i went to kept telling me that it was for cosmetics and one said it happens all the time while the other said he never heard of it happening. $6.80 each and i needed 6...of course i didn't buy them, but now i know that they do have it in stock and they are sold as a nut set. So now i learned that these alloy wheel nuts cannot be turned with an impact gun, they must be turned by hand which i doubt any dealership would actually do this.

Anyway, i wanted to post this on FocusCanada and see what everybody thinks. Any suggestions? Because today is Saturday, i won't go back to my dealership since i'll just be iqnored. But i will go back on Monday and see what they say, i have a feeling they are just going to pull out "nut cover" from another focus on their lot and just squeeze it on mine. But this is their problem, I paid $240 for that service pack and BS like this happens?? EVEN if that nut cover is a cosmetic, it doesn't mean you don't have to fix it.