[torradan]

*rant on*
I work in a call center for an ISP..

So, we get monitored twice a week for QA... ok fine, I think its retarded, but whatever. I have no issues with my calls.

On the sheets they use, we can score max of 22 for the call. Since I've started here over a year ago, the lowest I've ever gotten was a 21.

So I get some irate woman on the phone who wants to cancel. Of course, I'm being monitored. She doesn't want to know anything except to get canceled. So I don't bother her for her username to look up her account, and transfer her to customer service. (Shes already mad, why make it worse?)

So I get a 0 because I didn't ask for her stupid username. And I can almost guarantee, that if I had, my stupervisor would have just told me "it was a transfer, i'll get your next call"..

He comes up to me, and says, well heres your 0. I said ok, i'll add it to the rest of my 21s and 22s. I'm sure it will be overlooked when Kevin does my review.

He nitpicks the dumbest s***.

*rant off*