Hi, Guest
05-12-2006, 12:07 PM
And here ladies & gents for s**ts & giggles I give you the text of the comments I sent when IT sent their "Customer Satisfaction Survey" (with the full knowledge and consent of my boss)
I've added emphasis here to highlight a few things :
Comments: This issue was not in fact resolved at all by the IT Help Desk but instead by the MISS staff member Daniel Amsler who discovered that none of the user profiles had the printer driver properly installed for the Dell printer.
Once the printer drivers were installed properly by the staff member and all settings set to automatic, the printer issues ceased.
None of the Help Desk staff, who were in fact advised that we had been recently rolled out, investigated whether or not there was in fact a printer driver issue.
Not that I think anything will happen (If the Help Desk Manager actually does call, he'd speak to my boss first, who would then pass the call to me, while listening in <_< ) but it would be nice to verbally crack him like the walnut he is :P
NefCanuck
I've added emphasis here to highlight a few things :
Comments: This issue was not in fact resolved at all by the IT Help Desk but instead by the MISS staff member Daniel Amsler who discovered that none of the user profiles had the printer driver properly installed for the Dell printer.
Once the printer drivers were installed properly by the staff member and all settings set to automatic, the printer issues ceased.
None of the Help Desk staff, who were in fact advised that we had been recently rolled out, investigated whether or not there was in fact a printer driver issue.
Not that I think anything will happen (If the Help Desk Manager actually does call, he'd speak to my boss first, who would then pass the call to me, while listening in <_< ) but it would be nice to verbally crack him like the walnut he is :P
NefCanuck