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wow.

Sounds like my expereince with Express Vu.

Ugh.

As most of you know I just moved into my house. I wanted to get all my Tel, internet, and Tv services threw Bell since I can take advantage of my 35% employee discount and one bill discount.

Phone and internet was working the day I moved in. Really impressed.

Now Express vu :rolleyes:

I asked for a install date of Friday (the day I moved in), the never showed. I called on Monday to ask what happened and they said they never received a request to send out a tech. I then forward her my online transaction confirmation of what I did online...

"Oh, sorry, we mus have problem with the system, I'll reshedule that for you. The earliest date we have is Thursday"

"Well, since you guys screwed up can we escalate this request so I can enjoy some hockey games earlier than Thursday"

"No Sir, this is the best date possible"

"Ok, fine, are you sure your gonna be here"

"Oh yes, I assigned it to the tech group, you should be good to go for thursday"

Thursday rolls around, nobody shows up. I call Friday to ask about it.

"We have here that you requested a install date of May 26th"

"Your kidding me right? Its June 5th, kind of late dont you think?

"Ah, well Im sorry sir, I'm gonna have to re-shedule"

"Cancel my order"

"Oh no MR _____, let me get my supervisor"

"No, dont bother, Im gonna say the same to them to"

He goes and gets his supervisor anyways.

"Mr_______ why do you want to cancel this request, I will make sure there is a tech there tomorrow morning"

"Yeah right. I'm a bell employee and this is embarassing. I'm gonna make this clear. Cancel my order (just like the guy did in the video)"


"But sir..."

"Ok, not clear anuff. CANCEL MY f***IN ORDER"

"Ok, sir, not necessary to get upset"

"Uh, yeah it is, you guys dont understand cancel, but sure do understand f***IN cancel"

"Your order is canclled, thank you for choosing Bell Express Vu"

"Obviously not, heh"

I hang up.

Went to Rogers, they dont serve Cable in my area. Called up videotron, said to go to the store and pick up a digital box for standard def.

Went to the store, bought one for $79.99. Installed it, called videotron back, they activated my chosen channels and I have TV.

From my inital call to videotron to the time I was wathing TV service was less than 2 hours.

f*** Express Vu.