Hi, Guest
06-22-2006, 04:17 AM
It's unfortunate of all the horror stories I hear about dealers.
I bought my car at Discovery (burlington) have ALL my service done there and for the life of my I can't remember a troublesome experience. :blink:
My dealer was ALWAYS courtious (even when I went in pounding my fist on the table) were quick and thourough in describing the problem, what they had to do to fix it and what it required. Awesome experiences.
In EVERY phone call to Ford Customer Service, I ALWAYS made it perfectly clear that I was not upset with my dealer, just the car I bought there. I always made sure to give credit where it was due.
So remember, BEFORE you start popping off your mouth about how s*** your dealer is....stand on the other side of the desk and look at what they see. It's not the dealer's fault your car went for a s***, so you can't really blame them for it. You signed a paper that they are REQUIRED to put in front of you....Therefore they have the authority to do whatever it takes to repair the problem.
It took me years to understand this. Like you, when the car broke...I screamed bloody murder. I wish I could find the posts, it was WAY before your time (you probably didn't have your liscence yet) :P But I was pissed. WEEKLY....Ask some of the "old timers" on here. Remember, the dealer is in buisiness. They make money off of repairs, NOT arguing.
I bought my car at Discovery (burlington) have ALL my service done there and for the life of my I can't remember a troublesome experience. :blink:
My dealer was ALWAYS courtious (even when I went in pounding my fist on the table) were quick and thourough in describing the problem, what they had to do to fix it and what it required. Awesome experiences.
In EVERY phone call to Ford Customer Service, I ALWAYS made it perfectly clear that I was not upset with my dealer, just the car I bought there. I always made sure to give credit where it was due.
So remember, BEFORE you start popping off your mouth about how s*** your dealer is....stand on the other side of the desk and look at what they see. It's not the dealer's fault your car went for a s***, so you can't really blame them for it. You signed a paper that they are REQUIRED to put in front of you....Therefore they have the authority to do whatever it takes to repair the problem.
It took me years to understand this. Like you, when the car broke...I screamed bloody murder. I wish I could find the posts, it was WAY before your time (you probably didn't have your liscence yet) :P But I was pissed. WEEKLY....Ask some of the "old timers" on here. Remember, the dealer is in buisiness. They make money off of repairs, NOT arguing.