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Quote:Sarcasm duly noted – I will respond in kind.

So what you’re saying is this … on the occassions where there was nothing signed you didn’t have to pay anything. Geez – fawkin’ stealership! I can see why you didn’t go back.

This is after politely dealing with the service manager without any success, calling my dad to come and help me (I was 19, at the time and it is embarassing to get your 'daddy' involved), that still didnt work, so we threatened with lawyers to the owner. You must have selective reading cuz I did post this above.

Quote:Based on what you’ve written here it seems your family and friends have yet to learn a pretty basic lesson in life – don’t take your car in for service without getting in writing exactly what they’re going to do it. You’re apparently living proof that this is a good way of potentially getting screwed. Who knew? Oh wait, I did.

My car is broken, I work, I dont want to take time off, I have a trailer or in the times that I can, limp the car to the dealership at night when its closed. Throw the keys in the night drop off box, go to work the next morning. Go to dealership to check on car after work is done, "Yeah its done, $450 please" :rolleyes:

Quote:If my world seems perfect to you (and relatively speaking it probably is) it’s because I take full responsibility for what happens to me. I learn from my mistakes and I don’t constantly look for someone else to blame when something happens I don’t like.

Your world is perfect because you learn from your mistakes? I learn from them to, hence why I didnt go back to the 1st mentioned dealership ;) Life is better now, still not perfect though. :P

Quote:The world (yes, my world too) is full of service people who make mistakes that could negatively affect you. It is also full of people and businesses just waiting to take advantage of the unsuspecting, lazy and stupid consumer; and there are plenty of those around – you probably know a few.

I'm not lazy, stoopid or unsuspecting, either is my family. Nice try ;)

Quote:But the laws are all on the consumers’ side and there’s lots we can do as individuals to protect ourselves … starting with “get it in writing,”

Check....never got a call for the work done, so cant really sign, now can I?

Quote:“don’t sign anything you don’t understand”

Check....never got a phone call for the work done, so nothing to understand, right?

Quote:and “don’t pay for anything you didn’t sign for.”

Check...you see where Im going?

Quote:Follow those three simple rules and you won’t get taken advantage by any dealership - even in your less-than-perfect world.

Obviously not.

Even when it happened at the current dealership (rockland Ford) they knew they f***ed up. Nobody called to get the ok from me. But since these guys UNDERSTOOD THEIR MISTAKE, I worked with them and paid the bill when I had the money to do so. The car needed a new pump and fuel sending unit....no doubt about it, but the call before hand would have been nice. I would have parked the car in that case, waited till I could afford the work, then bring it in for the service.