[Flofocus]

darkpuppet,Jun 21 2006, 02:16 PM Wrote:However, that doesn't mean that we're going to improve our chances of getting good service by going in with a chip on our shoulder, making demands, and just getting up in the dealer's face.
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I've never got in their face, yelled or got aggresive with them. I also work in the an industry where customer service is at the top of the list, so I know how it is.

BUT, I also know when I'm being screwed. Rockland Ford made a mistake (this was years ago BTW, theres a certain member here that relatives working there) and I'm still going to that dealership because they admitted to their mistake and we both worked together to find a resolution. Thats a hell of a lot better than what campbell ford did and why I still and will always bring my car to Rockland Ford for service.

It takes A LOT for me to bad mouth somebody/company, so when I do, you know they must have screwed up large. My engine is blown, I'm 100% sure it's the tuners fault, but I wont officially complain to him/the public until that head is off and I see bent rods and broken pistons. If I open that block up and see that mess, you guys will be able to read another great rant by flofocus. :lol: If its not, and the new tune is flawless on my new engine, then Im gonna praise the tuner. I dont complain because I have nothing to do or because I'm stoopid, unsuspecting, lazy, or have chip on my shoulder. I complain because I was 'wronged' in some way and would like it corrected.