Hi, Guest
08-24-2006, 02:14 AM
So I decided to make the switch to Rogers Home phone to save a few pennies on some bills...
They schedule an appointment to 'install' the line, and the tech arrives last saturday to do the install. He crudely staples some more coax and places the cable modem where he thought it should go.. not where I wanted it to go and then proceeds to tell me that he has to come in again to activate the phone as activating it will cause my DSL to disappear.
I told him I had 2 circuits in the appartment and due to a wiring mistake by bell, the second, innactive circuit goes throughout the appartment, while the active (DSL) circuit only goes to one room... so if he just plugged that box into the second innactive circuit, his job would be done, and I wouldn't have to dedicate another 3 hours of my time on another weekend.
Anyways, in the typical contracted-techy-bullheaded, he told me I didn't understand and that he had to come back to 'bind the phone' to the cable box...whatever.
A day after he leaves, I notice that the cable modem box is active (remember that even tho Rogers won't tell you outright, it's just VOIP like any other VOIP, but without any of the roaming tools other providers would give you--but I digress)...So I hook up my phone to the box, and lo-and-behold, I can dial out with my phone number!
it was the following Monday that I received a call from Rogers saying a tech would have to come by to finish installing my phone... so I did the only sensible thing a man can do. Call Rogers via their cable box.
I explained to the CSR that I didn't need a tech to come in as I finished the wiring (plugged my phone in -- duh), and was calling her from the line.. that it wouldnt' interfere with my DSL because it was on a separate circuit already... so she activates the inbound calls, and tests it.
it works!
in 5 minutes with a CSR, I got more phone working than a half hour of arguing with a clueless and uncooperative tech.
Now, I have to get them to stop calling me to arrange an appointment.
and I have to get them to stop calling me about my paid unpaid bills.
They schedule an appointment to 'install' the line, and the tech arrives last saturday to do the install. He crudely staples some more coax and places the cable modem where he thought it should go.. not where I wanted it to go and then proceeds to tell me that he has to come in again to activate the phone as activating it will cause my DSL to disappear.
I told him I had 2 circuits in the appartment and due to a wiring mistake by bell, the second, innactive circuit goes throughout the appartment, while the active (DSL) circuit only goes to one room... so if he just plugged that box into the second innactive circuit, his job would be done, and I wouldn't have to dedicate another 3 hours of my time on another weekend.
Anyways, in the typical contracted-techy-bullheaded, he told me I didn't understand and that he had to come back to 'bind the phone' to the cable box...whatever.
A day after he leaves, I notice that the cable modem box is active (remember that even tho Rogers won't tell you outright, it's just VOIP like any other VOIP, but without any of the roaming tools other providers would give you--but I digress)...So I hook up my phone to the box, and lo-and-behold, I can dial out with my phone number!
it was the following Monday that I received a call from Rogers saying a tech would have to come by to finish installing my phone... so I did the only sensible thing a man can do. Call Rogers via their cable box.
I explained to the CSR that I didn't need a tech to come in as I finished the wiring (plugged my phone in -- duh), and was calling her from the line.. that it wouldnt' interfere with my DSL because it was on a separate circuit already... so she activates the inbound calls, and tests it.
it works!
in 5 minutes with a CSR, I got more phone working than a half hour of arguing with a clueless and uncooperative tech.
Now, I have to get them to stop calling me to arrange an appointment.
and I have to get them to stop calling me about my paid unpaid bills.
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