[scoobasteve]

darkpuppet,Aug 23 2006, 01:04 PM Wrote:

scoobasteve,Aug 23 2006, 12:51 PM Wrote:Hahahah... I feel your pain puppet... .

for the last week i've been working on customers coming back from digital  because the CSR's dont inform them that they will lose their circuit phone line.... 


Bah!


EDIT: did you get your free vtech cordless phone? (not sure if that promo is still on)
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They had a couple of promos.. .it'd be cheaper for me to buy a phone than take the free vtech.

well, people don't have to lose their phone lines.. like I said, i was able to convert my phoneline to roger's and keep my DSL without any service interruption... but they and the tech need to know what they are doing...

unfortunately the Techs I get are idiots.. I'm going to videotape the next one to post on the web for all of us to get a chuckle.
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Good Call, Most consumers dont know about unbundled DSL. Most customers try to use their DSL modems plugged into a jack on the digital box.


EDIT: Its all about the marketing i guess. Most customers have heard bad stuff about voip. and usually end up coming back to circuit after a brief stint with vonage, etc.

We also have a seperate voip product with all the voip features as well.

Since i'm on the circuit side, i dont know too much about digital... Does the modem have cable jacks as input? or does it take an ethernet connection off of your high speed modem?

If it takes the cable jacks, I'd imagine thats why they can get away without calling it voip, because it really is a standalone product.