[darkpuppet]

paolo,Aug 24 2006, 12:14 AM Wrote:I agree darkpuppet, the level of inteligence of some of the contracted technicians who do outsourcing of the installs and repairs for rogers are clueless dumbasses is pretty low...

Did I tell you guys, One of those Install companies, was interested in recruiting me, it was either CCS or CanCable..  I even went on the road with them for an entire day to see how they install, and I kept telling them I am an actual rogers Employee so I know my sh!t.. they didnt think I was right. oh well, im glad I didnt bother working on that side of things.. When Rogers had their own in-house techs, it was much better..

Well, I for one dont think its fair for a company to have a bad image, when the people who are representing them are not even working for their company, theyre outsourced, but the consumers would not even know that and will make their own assumptions, which makes rogers look bad.. 

As for Rogers DPS, never tried it yet, but apparently, If I refer you to it, you will get a $50 discount I think... let me check my papers somewhere...  I HAVE seen the Rogers Telecom VOIP, which is a completey different service, i might want to give THAT a try since I have rogers Portible Internet (im a betatester for them) and would love to have a dialtone where ever there is cellservice..
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It's similar to what I saw when working for bell... Actual employees knew what was going on.. but the moment you contract out, it's a craps shoot.

I was impressed with the knowledge of the CSR and their willingness to help out. That's the way it should be. :)