Hi, Guest
Got in! Went to a bodyman pal who pulled off all the plastic around the 1/4 window and seatbelt, then reached in and tripped the seat latch. Cripes, whatta goin' on.
For a laugh, I tried contacting Ford Canada to see if they could offer some help. What a joke. Can you say runaround ... <_<
Date: 6 Sep 2006 12:23:43 -0400
From: crccan@ford.com
Subject: Ford of Canada
To: ksimmons@***
X-OriginalArrivalTime: 06 Sep 2006 16:22:12.0699 (UTC) FILETIME=[9BFB7AB0:01C6D1D0]
X-MW-BTID: 101425000020062495902400001
X-MW-CTIME: 1157559824
X-MW-SENDING-MTA: 136.1.7.4
HOP-COUNT: 1
X-MAILWATCH-INSTANCEID: 010400143f293370-1a9f-422c-8ea0-753561ecf1ac
Dear Mr Simmons,
Thank you for contacting the Ford of Canada Customer Relationship Centre. We received your message sent on 9/2/2006 regarding the concern with the trunk of your 2000 Ford Focus Wagon.
In order for Ford of Canada to be able to properly document and investigate your concern, we need to have the Vehicle Identification Number (VIN) of your vehicle.
Please contact the Customer Relationship Centre directly, where any representative would be glad to assist you. We can be contacted toll free at 1-800-565-3673. Our hours of operation are 8:30AM to 5:00PM, Monday through Friday.
Hearing impaired callers with access to a TDD may reach us by calling 1-800-232-5952.
Mr Simmons, we apologize for any inconvenience this may have caused you, but we look forward to hearing from you again. Thank you for your patience.
If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
Thank you for contacting Ford of Canada.
Sincerely,
Steadman
Ford of Canada Customer Relationship Centre
[THREAD ID:1-33103D]
-----Original Message-----
From: ksimmons@***
Sent: 9/2/2006 12:14:06 PM
To: crccan@ford.com
Subject: Re: Ford of Canada
Thanks for your quick reply, but as I stated in my original e-mail,
still attached, I have contacted both dealerships in St. John's,
spoken with the supervisors in the appropriate departments and no one
a spoke with could give me an answer. I realize your website - and
therefore these e-mails - are essentially a sales tool, but surely
there is someone in the whole of Ford Canada who can tell me how to
get into my trunk.
KS
>Dear Mr Simmons,
>
>Thank you for contacting the Ford of Canada Customer Relationship
>Centre. We received your message sent on 8/31/2006 11:30:44 AM
>regarding your 2000 Ford Focus. We regret the circumstances that
>prompted to contact us.
>
>Regrettably, the Customer Relationship Centre is not a technical
>resource Centre. Inquiries of a technical nature are generally
>referred to our dealerships. Our dealerships' staff are highly
>trained experts with a focus on Ford and Lincoln products. In the
>rare case where a staff member of any dealership is unable to answer
>a technical question regarding one of our products, there are
>resources available exclusively to them directly from Ford of
>Canada, where answers may be obtained.
>
>We recommend that you contact the Service Manager at your local
>Ford /Lincoln dealership directly for further assistance in this
>matter.
>
>If you have any other inquiries or concerns, please feel free to
>contact us and we will be happy to address them.
>
>Thank you for contacting Ford of Canada.
>
>Sincerely,
>Enedina
>Ford of Canada
>Customer Relationship Centre
>
>
>[THREAD ID:1-32M2T7]
>
>
>
>-----Original Message-----
>
>From: ksimmons@***
>Sent: 8/31/2006 01:00:47 PM
>To: crccan@ford.com
>Subject: Re: Ford of Canada
>
>After several minutes toying with the voice directions of your 1-800
>number, I have decided to reply instead to this e-mail.
>
>I am unsure what was inadequate about the information contained in my
>original note, given the parameters to which one must adhere on your
>website. Let me be more direct:
>
>I have a 2000 Ford Focus Sedan. The trunk latch has jammed, and I am
>unable to release it either with the key or the dash-mounted switch.
>The switch appears to be working, in that I can hear it tripping a
>mechanism when it pressed. The key will turn halfway to the point
>needed to unlock the trunk, but no further. I believe the latch has
>become loose in its mounting, and has jammed half closed. This I
>could fix, if I could gain access to the trunk.
>
>However, the releases for the car's back seats are located in the
>trunk. With no access to them, and with no other way to open the
>trunk lid, I ask again: How can I get into the trunk? Will unbolting
>the seats give me access to the seat latch, and therefore the trunk?
>Is there a way to access the seat latch cables from the car's cabin?
>I look forward to your reply.
>
>Ken Simmons
>
>
>>Dear Mr. Simmons
>>
>>We would like to discuss the issue you emailed us about, however due
>>to insufficient information provided we are unable to adequately
>>respond via email.
>>
>>Please contact the Customer Relationship Centre directly, where any
>>representative would be glad to assist you. We can be contacted
>>toll free at 1-800-565-3673.
>>
>>Hearing impaired callers with access to a TDD may reach us by calling
>>1-800-232-5952.
>>
>>Our hours of operation are 8:30AM to 5:00PM, Monday through Friday,
>>Eastern Standard Time (EST).
>>
>>We apologize for any inconvenience this may have caused you, but we
>>look forward to hearing from you again. Thank you for your patience.
>>
>>Sincerely,
>>
>>Enedina
>>Ford of Canada
>>Customer Relationship Centre
>>
>>
>>
>>
>>[THREAD ID:1-32M2T7]
>>
>>
>>
>>-----Original Message-----
>>
>>From: ksimmons@***
>>Sent: 8/28/2006 01:07:57 PM
>>To: <crccan@ford.com>
>>Subject: Ford of Canada - En
>>
>>Vehicle Info
>>--------------------------------
>><VIN: >
>>
>><What is the current mileage on this vehicle? (from odometer): 198000>
>>
>><What Ford or Ford-Lincoln Dealership are you working with?:
>>>
>>
>>
>>Inquiry/Concern
>>--------------------------------
>>Trunk latch stuck in 200 Focus
>>sedan - have contacted local
>>dealers without success on how
>>to access trunk. neither key nor
>>release button work. Can hear
>>switch working, key turns
>>halfway, no release. How can I
>>get into trunk to fix problem -
>>unbolt rear seat? Is there a way
>>to access the release cables
>>(security's one thing, but this is
>>ridiculous)? Am really at a
>>standstill on this, any help
>>appreciated.
>
>--
For a laugh, I tried contacting Ford Canada to see if they could offer some help. What a joke. Can you say runaround ... <_<
Date: 6 Sep 2006 12:23:43 -0400
From: crccan@ford.com
Subject: Ford of Canada
To: ksimmons@***
X-OriginalArrivalTime: 06 Sep 2006 16:22:12.0699 (UTC) FILETIME=[9BFB7AB0:01C6D1D0]
X-MW-BTID: 101425000020062495902400001
X-MW-CTIME: 1157559824
X-MW-SENDING-MTA: 136.1.7.4
HOP-COUNT: 1
X-MAILWATCH-INSTANCEID: 010400143f293370-1a9f-422c-8ea0-753561ecf1ac
Dear Mr Simmons,
Thank you for contacting the Ford of Canada Customer Relationship Centre. We received your message sent on 9/2/2006 regarding the concern with the trunk of your 2000 Ford Focus Wagon.
In order for Ford of Canada to be able to properly document and investigate your concern, we need to have the Vehicle Identification Number (VIN) of your vehicle.
Please contact the Customer Relationship Centre directly, where any representative would be glad to assist you. We can be contacted toll free at 1-800-565-3673. Our hours of operation are 8:30AM to 5:00PM, Monday through Friday.
Hearing impaired callers with access to a TDD may reach us by calling 1-800-232-5952.
Mr Simmons, we apologize for any inconvenience this may have caused you, but we look forward to hearing from you again. Thank you for your patience.
If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
Thank you for contacting Ford of Canada.
Sincerely,
Steadman
Ford of Canada Customer Relationship Centre
[THREAD ID:1-33103D]
-----Original Message-----
From: ksimmons@***
Sent: 9/2/2006 12:14:06 PM
To: crccan@ford.com
Subject: Re: Ford of Canada
Thanks for your quick reply, but as I stated in my original e-mail,
still attached, I have contacted both dealerships in St. John's,
spoken with the supervisors in the appropriate departments and no one
a spoke with could give me an answer. I realize your website - and
therefore these e-mails - are essentially a sales tool, but surely
there is someone in the whole of Ford Canada who can tell me how to
get into my trunk.
KS
>Dear Mr Simmons,
>
>Thank you for contacting the Ford of Canada Customer Relationship
>Centre. We received your message sent on 8/31/2006 11:30:44 AM
>regarding your 2000 Ford Focus. We regret the circumstances that
>prompted to contact us.
>
>Regrettably, the Customer Relationship Centre is not a technical
>resource Centre. Inquiries of a technical nature are generally
>referred to our dealerships. Our dealerships' staff are highly
>trained experts with a focus on Ford and Lincoln products. In the
>rare case where a staff member of any dealership is unable to answer
>a technical question regarding one of our products, there are
>resources available exclusively to them directly from Ford of
>Canada, where answers may be obtained.
>
>We recommend that you contact the Service Manager at your local
>Ford /Lincoln dealership directly for further assistance in this
>matter.
>
>If you have any other inquiries or concerns, please feel free to
>contact us and we will be happy to address them.
>
>Thank you for contacting Ford of Canada.
>
>Sincerely,
>Enedina
>Ford of Canada
>Customer Relationship Centre
>
>
>[THREAD ID:1-32M2T7]
>
>
>
>-----Original Message-----
>
>From: ksimmons@***
>Sent: 8/31/2006 01:00:47 PM
>To: crccan@ford.com
>Subject: Re: Ford of Canada
>
>After several minutes toying with the voice directions of your 1-800
>number, I have decided to reply instead to this e-mail.
>
>I am unsure what was inadequate about the information contained in my
>original note, given the parameters to which one must adhere on your
>website. Let me be more direct:
>
>I have a 2000 Ford Focus Sedan. The trunk latch has jammed, and I am
>unable to release it either with the key or the dash-mounted switch.
>The switch appears to be working, in that I can hear it tripping a
>mechanism when it pressed. The key will turn halfway to the point
>needed to unlock the trunk, but no further. I believe the latch has
>become loose in its mounting, and has jammed half closed. This I
>could fix, if I could gain access to the trunk.
>
>However, the releases for the car's back seats are located in the
>trunk. With no access to them, and with no other way to open the
>trunk lid, I ask again: How can I get into the trunk? Will unbolting
>the seats give me access to the seat latch, and therefore the trunk?
>Is there a way to access the seat latch cables from the car's cabin?
>I look forward to your reply.
>
>Ken Simmons
>
>
>>Dear Mr. Simmons
>>
>>We would like to discuss the issue you emailed us about, however due
>>to insufficient information provided we are unable to adequately
>>respond via email.
>>
>>Please contact the Customer Relationship Centre directly, where any
>>representative would be glad to assist you. We can be contacted
>>toll free at 1-800-565-3673.
>>
>>Hearing impaired callers with access to a TDD may reach us by calling
>>1-800-232-5952.
>>
>>Our hours of operation are 8:30AM to 5:00PM, Monday through Friday,
>>Eastern Standard Time (EST).
>>
>>We apologize for any inconvenience this may have caused you, but we
>>look forward to hearing from you again. Thank you for your patience.
>>
>>Sincerely,
>>
>>Enedina
>>Ford of Canada
>>Customer Relationship Centre
>>
>>
>>
>>
>>[THREAD ID:1-32M2T7]
>>
>>
>>
>>-----Original Message-----
>>
>>From: ksimmons@***
>>Sent: 8/28/2006 01:07:57 PM
>>To: <crccan@ford.com>
>>Subject: Ford of Canada - En
>>
>>Vehicle Info
>>--------------------------------
>><VIN: >
>>
>><What is the current mileage on this vehicle? (from odometer): 198000>
>>
>><What Ford or Ford-Lincoln Dealership are you working with?:
>>>
>>
>>
>>Inquiry/Concern
>>--------------------------------
>>Trunk latch stuck in 200 Focus
>>sedan - have contacted local
>>dealers without success on how
>>to access trunk. neither key nor
>>release button work. Can hear
>>switch working, key turns
>>halfway, no release. How can I
>>get into trunk to fix problem -
>>unbolt rear seat? Is there a way
>>to access the release cables
>>(security's one thing, but this is
>>ridiculous)? Am really at a
>>standstill on this, any help
>>appreciated.
>
>--