[darkpuppet]

I don't think this is a matter of bad service from the dealership... The service has been exemplary.. the people friendly and cordial... service isn't the issue.

It's inneptitude... or a form thereof... It simply boils down to the dealership not really knowing their stuff or making silly mistakes. They do make every effort to fix their mistakes tho.. so you can't fault them on poor service.

The wheels are dealer options (ford accessory catalog). take what you want out of that, but I'd be giving a hard time to any shop who sold me wheels without telling me of any compatability issues with the car. I didn't have a copy of the owner's manual or service manual with me, so I couldn't really predict the outcome prior...I had to rely on the assurances from the dealership.

And this is where my sales lady got it right. Before even ordering the wheels, she consulted with the parts and service department to ensure there wouldn't be any fitment or other issue. Doesn't mean they still didn't screw up tho...

Selling a set of wheels that results in perpetual safety equipment alarms is no better than selling a wheel with improper clearances.

And focused, if you had sold me wheels (even at half price) that caused the same issue without warning me, even after I've asked you specifically if there would be any issues, I'd be pissed at you too.

I think I will get this resolved to my liking... the straps (which are one time use... how stupid is that? ) and sensors come out to about $100/wheel. well, hopefully the inflated price they sell the wheels at will be enough to cover that... and the remounting and rebalancing. or they may get saddled with a set of wheels they'll never be able to sell...

moral of the story : Know your product.