Hi, Guest
10-26-2006, 02:26 AM
<RANT>
Ok, they put a new spam filter in at work here (I work for an ISP).
Unforunately, its doing its job TOO well. This is "working as intended" though. It's automatically filtering everything into the spam folder, which customers can access through our website, using the web-based email. Most of them use outlook express or incredimail or some such.. so now they have to learn something else.
What we're told to have the customer do, is to go into that spam folder, and mark the emails they want to keep, so that they don't get snatched up again. NOW, these people are on dialup, so speed is definately a problem. Especially the ones who live in the sticks and get lousy connection speeds. Some have 2000+ spam messages in the folder, plus the ones they should be getting. They're also not technially saavy to even try to deal with this. Most of our customers are older folks and don't understand a lot of this stuff. They just want their email from their kids, and call it a day. Not have to do this sort of housekeeping on a regular basis.
Again, this is working as intended. Does this seem normal to anyone?
We've complained up and down that it needs to be fixed, or make it less restrictive. Its fallen on deaf ears since this whole mess started, over a week ago. Hell, the emails we send out from support get filtered. Including a nice little email they have us send out with instructions on how to "train" the filter not to eat their mail.
Which means after they've initially gone through all of this disaster, they'll STILL have to go back in there if they receive an email from someone new, from an online company, ebay, or whatever. I've done a few by hand for some people, and I'm seeing rather important emails getting filtered, such as cellular bills, credit card statements, car loan statements
And of course, 85% (wild guess) of these people are irate, and of course, I get to hear all about it. Including this morning at 7:05am. Not a big fan of getting chewed out first thing in the morning.
Damn did any of this make sense?
</RANT>
Ok, they put a new spam filter in at work here (I work for an ISP).
Unforunately, its doing its job TOO well. This is "working as intended" though. It's automatically filtering everything into the spam folder, which customers can access through our website, using the web-based email. Most of them use outlook express or incredimail or some such.. so now they have to learn something else.
What we're told to have the customer do, is to go into that spam folder, and mark the emails they want to keep, so that they don't get snatched up again. NOW, these people are on dialup, so speed is definately a problem. Especially the ones who live in the sticks and get lousy connection speeds. Some have 2000+ spam messages in the folder, plus the ones they should be getting. They're also not technially saavy to even try to deal with this. Most of our customers are older folks and don't understand a lot of this stuff. They just want their email from their kids, and call it a day. Not have to do this sort of housekeeping on a regular basis.
Again, this is working as intended. Does this seem normal to anyone?
We've complained up and down that it needs to be fixed, or make it less restrictive. Its fallen on deaf ears since this whole mess started, over a week ago. Hell, the emails we send out from support get filtered. Including a nice little email they have us send out with instructions on how to "train" the filter not to eat their mail.
Which means after they've initially gone through all of this disaster, they'll STILL have to go back in there if they receive an email from someone new, from an online company, ebay, or whatever. I've done a few by hand for some people, and I'm seeing rather important emails getting filtered, such as cellular bills, credit card statements, car loan statements
And of course, 85% (wild guess) of these people are irate, and of course, I get to hear all about it. Including this morning at 7:05am. Not a big fan of getting chewed out first thing in the morning.
Damn did any of this make sense?
</RANT>
The new: 2013 Tangerine Scream ST
The old: 2005 ZX4 - MBRP 2.25", Marcy Motorsport CAI. SCT Tuning, Eibach Pro-System
--
Team PITA
The old: 2005 ZX4 - MBRP 2.25", Marcy Motorsport CAI. SCT Tuning, Eibach Pro-System
--
Team PITA