[reldridge]

I work for an IT outsourcing company in a network operations center. I hear irate customers all the time.

Do what I do. Transfer the irate person to the sales manager/sales department/complaints department. Once they realize that they will lose business due to this, they usually change their minds quickly.

Hearing an internal tech bitch that their system sucks is one thing. Having a customer tell them their system sucks and they are going to pull their account is something completely different.

Ryan