[paolo]

Not authorized is a provisioning issue with your account. Swapping the box has nothing to do with it, but a lot of retailers do this anyways because it re-pushes the settings to your box and can fix it up. But if you already had the box and got an error message, you could simply sign-in to http://www.shoprogers.com and re-authorize my digital terminal on the Rogers.com self service webpage would have probaly fixed it, not to mention, you avoid the frustration in dealing with CSR's too.