[focusracer]

Not trying to cut anyone on this site down but...

What time of day were you doing this? Mid day to end of day? She's probably seen a few hundred people by that point, most of whom she'd probably like to strangle because she can't understand what the hell they're saying because of language barriers, "Ok, Rupidonramalamadingdong, you can't speak or read f***in english that the road signs and directions etc. are in but hey no problem you can have a license. Where's your translator to help you through the test?"

She just knows that this is one hundredth and whatever person she's had to deal with today and knows that in order to renew your permit she needs to have possession of the old one. She doesn't know if you are using it at the moment or if someone drove you there and is receiving a parking ticket for being double parked in front of the building.

So instead of cutting the chick down, give her a little slack. Sure she might sit at a desk all day and not put any physical effort into her job but just think to yourself, "How long would I last doing that job before I'd strangle someone."