[Spyder01]

FINALLY!! the lugs are all fixed!! In total, i have went to the dealership 4 times about the lugs, 5 times including the initial time i went for the service + oil change.

So i go to the dealership today, my service guy wasn't there, the service manager wasn't there either. So i went over and talked to this woman. She has been calling my house a few times now about if i was satisfied with my service, i never replied. So i went into her office, introduce myself so she knows who i am, and started to tell her the story. BTW, i think she is better than the "service manager", she was called "Customer coordinator" or sumthing like that B) . Anyway, i started to tell her the story from the very start. Before i even finished my story, my usual service guy comes into the office... "Mr. X, could i have the keys to your car please. I didn't know you were here, why didn't you call?" In a pretty nice way, so i gave him the keys and went with him before i could even finish my story. Anyway, i think i got the point over about all the hassle i went though, i wanted her to come out and look at all the missing lugs and ask if she would be happy about it...but didn't get a chance.

So i followed the service guy who had a older more experience mechanic with him at the time. He told me he wasn't a mechanic so he doesn't know what to do with the lugs so he asked me to talk to the mechanic about everything. *Sigh...so there i start again telling the story...This was a great mechanic, unlike those co-op students who just knows how to nod their heads, this mechanic was really good. He told me that the lug covers does in fact come off often in the history of the Focus. He told me that he would personally put in the lugs manually and not use an impact gun. I was happy :). So the car was fixed in less than 15 mins and i was happy, service guy was happy, and im on my way :) Ofcourse, i just had to go pull on every single lug before i left again :) hehe this time, they all stayed.

I really didn't want to file a complaint to Ford because its just a few simple lugs and i didn't want anyone to get fired because of that...Anyway, everything is fixed now, the woman said she'll write my opinion down.