[Flofocus]

ZTWsquared,Apr 5 2007, 02:37 PM Wrote:I think the thing that bothers people the most (okay, bothers me the most) is companies that create the pretense that CS reps are there to make things right for the customer ... whereas in reality (according to my experience anyway) the real role of the CS rep is to isolate the customer from the person who actually has the ability to spend the company's money and either run interference for them, or actually persuade the customer that their situation isn't as bad as they think and therefore be happy with the way things are.

Bothers me to. Bell's reps can;t do crap when I call. As an emploee it really frustrates me that others have to go through that. Bell is just 1 example, I'm going throught it with home depot and a late dishwasher delivery as we speak. <_<