[Phantom]

Actually I've worked in a call center for the last 4yrs, frontline rep for Cingular wireless, formerly att wireless outta the states. I know all about being nice to the rep, as when customer's are outright bitchy to me I'm less likely to bend policies for them. I prolly will call their number just it closes at 5:00pm cst. I just kinda want to know what they are gonna say. I had no intention of tearing them apart. I never really tore apart the service advisor I spoke with at ford just always bad mouthed their technicians that can't put s*** togther properly without breaking it. Thing that really made me do the horrible survey was the lack of my dealership offering me any compensation, hell even a free oil change would have been a nice offering, just to appease me for the crappy service.