Hi, Guest
04-06-2007, 11:48 AM
Reading this thread only reinforces what I've believed. Play nice with others how you would want to be treated and you are more likely to get what you want.
True story about my job.... Yesterday I was snowed under with work and a tenant walked in and demanded that the secretary get someone out front tto see them right now.
Now the secretary we have right now is a temporary one and tends to get flustered when there is a demanding client and came and wanted to know what she should do with her (Keep in mind that this tenant doesn't even meet our income criteria, but we give advice in all cases)
The tenant's problem was not urgent, in fact it was something that the tenant could resolve themselves with the correct documents and simple instructions (Basically the landlord illegally collecting 100% utils instead of the 70% that the written lease that they had a copy of) I give the secretary the information while trying to research an urgent problem in front of me.
Less than a minute after the secretary leaves and brings the tenant the docs and explains the situation do I hear this tenant screaming demanding to see someone. I hobble out to the front and I briefly explain that I am unable to see them, suggest that they complete the forms as best they can and when they have, call me for an appointment and give them my card.
I leave and the kvetching loudly continues a minute later, the tenant claiming that they were told by the agency that they would be seen today. I hobble out one last time, calmly explained that the agency was unfortunately mistaken, that I could not see them right now, explaining about the documents again and went back to my office.
I hear the tenant loudly claim that they will be filing a letter of complaint...
Why is it that when people access a "free" service that they expect to be waited on hand & foot? <_<
NefCanuck
True story about my job.... Yesterday I was snowed under with work and a tenant walked in and demanded that the secretary get someone out front tto see them right now.
Now the secretary we have right now is a temporary one and tends to get flustered when there is a demanding client and came and wanted to know what she should do with her (Keep in mind that this tenant doesn't even meet our income criteria, but we give advice in all cases)
The tenant's problem was not urgent, in fact it was something that the tenant could resolve themselves with the correct documents and simple instructions (Basically the landlord illegally collecting 100% utils instead of the 70% that the written lease that they had a copy of) I give the secretary the information while trying to research an urgent problem in front of me.
Less than a minute after the secretary leaves and brings the tenant the docs and explains the situation do I hear this tenant screaming demanding to see someone. I hobble out to the front and I briefly explain that I am unable to see them, suggest that they complete the forms as best they can and when they have, call me for an appointment and give them my card.
I leave and the kvetching loudly continues a minute later, the tenant claiming that they were told by the agency that they would be seen today. I hobble out one last time, calmly explained that the agency was unfortunately mistaken, that I could not see them right now, explaining about the documents again and went back to my office.
I hear the tenant loudly claim that they will be filing a letter of complaint...
Why is it that when people access a "free" service that they expect to be waited on hand & foot? <_<
NefCanuck