[ZTWsquared]

There's no easy way to get out of a lease without jeopardizing your credit rating - and after all you do need a vehicle to drive and your dissatisfaction with the vehicle doesn't impact that. So here's my recommendation and if you need any help with any aspect of it, let me know.

1) Exhaust all possibilities with the dealership: if you haven't met with the Dealer Principal yet, then you have at least one more option with them and I can give you some insight into the hot buttons that would motivate a DP to want to avoid having you as a problem customer.

2) If that doesn't resolve the issue then involve Ford and Ford Credit (assuming its an RCL lease) - but rather than phone I'd do it in writing (making sure to notify them that going back to the dealership is absolutley not an option) and I can give you the names of the people who should be cc'd on the letter. The phone call you get back will be from the CRC (Customer Relationship Centre) or a little known group called the "Executive Office" response who deals with particularly difficult or sensitive matters - that's who I dealt with on my heater duct concern.

3) Failing satisfaction there, the next step is to initiate a CAMVAP claim.

At any point in this process, if it were me I'd simply pay to have a proper tint job done, and if you really wanted to get some attention, also remove a small portion from your lease payment (do it by cheque with the proper notation on the cheque) and claw back the amount you paid the dealer for the tint, plus the additional amount if you have to pay more for the aftermarket job.

Good luck.

darkpuppet,Apr 16 2007, 12:04 PM Wrote:Ok.. I have a question... can I get out of my Lease?

long story short, I'm not happy with the piss poor tint job on the car, and it's something that's on my lease agreement.

After a few attempts at fixing it, the dealership is telling me they won't cover the cost of a proper re-tint. 

The tint is not acceptable IMO.. just a lazy job.. bubbles in the back window, poorly installed felt liners in the sides, poorly redone driver's window, and passenger side that wasn't redone when felt liners were installed (due to scratching).

So if the dealership is unable to fix it, and I have to eat the cost, could I just turn around and say, "keep the car, I don't want it, since you can't deliver on the lease agreement"?

I've gone so far for this car, and believe I've been more than reasonable waiting to get the car I originally ordered, but I've not yet received it in my opinion..

so far, the dealership has
- reordered the entire car once (they ordered the wrong interior colour)
- retinted windows 3 times (scratching, bubbles, missed strips, etc)
- ate the cost of wheel sensors, straps and installation for the 18" wheels I ordered through them
- ate the cost of steering rack spacers and install to correct wheel fitment issues.

but 7 months into posession of a car I ordered 11 months ago, and I still don't have the shiny new car I wanted...

any suggestions?  I'm at the end of my rope here, and would seriously consider just handing them the car back and going elsewhere just out of principle.
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