[ZTWsquared]

darkpuppet,Apr 16 2007, 03:42 PM Wrote:interesting..I'm not sure how you go about removing a small portion from the lease payment as I'm auto-debit... but the dealership is refunding the $299 + tax (cheque in the mail).

They won't pay to have the tint removed tho... guess it's going to cost me a few extra to get it done properly.

I did my best to give the dealership every benefit of the doubt, and they were kind enough to swallow $900 in extra costs on their own so far, but man, the one thing to learn from this is just buy your car off the lot.  The moment you try anything remotely different, you're gonna suffer for it.
[right][snapback]234950[/snapback][/right]

Three things:

1) don't use auto-debit; reduces your flexibility - if you need to automate do it through your own online banking. If you're intent on making some noise about this, you can cancel your auto debit.

2)Although you might be happy with the $1200, you should consider how much of this added cost was their own fault and how much was actual largesse.

3)IIWY, I'd wait until their cheque cleared and then send them an invoice for the removal of "their" tint - if they can't even pick the right sub-supplier to do the job two or three times (and the subsequent inconvenience to you) then they don't deserve your charity and they should pay to have it removed. Only under those conditions would I think it acceptable that you pay for the new tint job. To me it's no different than if they fawked up something else on your car while in their shop ... it should be up to them to make it right.