[darkpuppet]

Bell is now trying their best to be worse than Rogers -- and succeeding.

Last Wednesday, my DSL goes down. I call up support, and get the, "I'm sending this to the testing center, and they'll contact you within 66 hours"

then on Monday I call, learn that they should have called, but didn't... that I have to call the highspeed centre

So I call the highspeed centre tuesday morning, and they tell me that my line was disconnected.. that they'd have a technician over on Thursday to reconnect me.

So I call yesterday at 4pm, no technician has arrived... when they tell me that I should have my internet by the evening.

So I go out lastnight to play volleyball, and get a call from the service tech at quarter to 6..

"Good afternoon, I'm <so and so> with bell, and I'm at your appartment to hook up your DSL"

"Um, I was sitting at home all day and they said that a technician would be there today to hook it up"

"yes, you are scheduled for an afternoon hookup"

"but it's evening now"

"yes, this was the earliest I could get here... can you get here within the hour?"

"no"

"ok, then I'm going to close the ticket"

"pardon? no.. I want it hooked up, can't you just hook my line back up in the wiring closet"

and so it goes...

so in the end he closes it and says that it'll be rescheduled for this morning...

now it's 11:50, and still no word from Bell... so I call them up, and I'm once again going through all the tech support's script, "is it hooked up to the phone line? How many phones do you have hooked up? Oh, I see it's a dry loop, ok, let me put you on hold..."

blah blah blah.

Sympatico is going to lose a customer if this keeps up...