[ANTHONYD]

So I get a response from some guy named Mario (regional manager) in my email this morning.

you guys ready for this.....

here was my email.

To whom it concerns.

I recently had my car serviced (2002 ford focus) at your Plains Road
Burlington Ontario location. As always the service was stellar, quick,
and pleasant.

I have ALWAYS taken both of my cars to your stores because I always
felt I was getting service I could trust.

Last week I attempted to to wash my windshield on the highway, and to
my surprise when I pushed the spray button on my wiper switch nothing
came out. I know the bottle was full as I watched your crew fill it
while I had my last oil change done.

Today, I took my car into my Ford dealership to see if the problem was
in fact a burnt out pump, or faulty switch. While waiting in the
service area, the manager approached me to take me into the service
bay to show me what the trouble as with my car.

The washer fluid bottle was frozen solid. It turns out that the washer
fluid bottle was filled water at my last service. Nothing but water.
There was no anti-freeze colour to the bottle or ice inside.

Now Living in Canada, when you get an Oil change in November, you'd
think a place that takes pride in filling up ALL fluids in your car
with service would replace low fluids with the proper product(s).

In end, it cost me $162.45 this morning to have a technician heat my
water bottle, chip out all the ice and reassemble my car.

Easily the MOST expensive bottle of windshield washer fluid I have
ever purchased.

Clearly I am furious with this discovery. I can assure you I will no
longer be taking ANY of my cars to ANY of your shops in the future.


I look forward to hearing from you.

-Anthony Duguay.
5173 Dryden Ave. Burlington On.
Licence plate # AMBS 956

Please feel free to contact me at xxx.xxx.xxxx if you care to talk
about this matter.

And here is Mr. Lube's response.

Hello Mr.Duguay,
On October 20th, 2007 we topped up your washer fluid with -40 rated washer fluid. We do not use water to top up washer fluid tanks. We changed from summer bug wash (pink in colour) to winter rating in mid-September. Perhaps someone else topped it off at a previous oil change? If you have any further questions or concerns please call us. Thanks.

Mario
Area Manager
O/A Mr.Lube #94
3520 Fairview Street
Burlington, On
L7N 2R5
(905)639-3118

What a joke.

Now guys.....
What does a disgruntled consumer do?
Do I take this further?