[Focus man. Focus.]

[rant]So get this, I called Apple Support Canada tonight to explain the issues I am having and they cannot answer my questions. I slow it down a bit so that the "bimbo"(using the term lightly) can understand what I am trying to say. We talk back and forth for a little while and then she says that she can elevate my questions to the next level. I say "Great! When will someone be calling me back?" Get this, she say's and I quote "I don't think anyone will be calling you back". WTF!!!!!! So I asked nicely to speak to a supervisor or someone more willing to provide support for their pricey little trinkets. Guess what I got...... Hung up on!!

Mother Fu(kers. I am seriously pissed. In our house we have 4 iPods and 3 users. Being in the Customer Service field myself for a International Oil company, if I treated any of our customers like that I would be out on my ass in a split second.

What do I do? Where should I go from here? Silverman Helps, Consumer SOS, or should I just take my $400+ media player back to the nearest Apple Store and tell them to shove it up their A$$.

BTW, I tried to call them back to complain about their CSR "Jessica" but their hours of opperation were over. I guess she had to clock out so she didn't incur any over time hours. Guess what I am doing when I wake up in the morning? First I am calling apple back, and then I am going to my local Apple store and really voicing my opinion for their technical support. Be sure to watch the 6 o'clock news incase things get out of hand. [/rant]

I purchaced the January update in Feb. or shortly there after.