[focusracer]

I refuse to support Apple whatsoever. I bought and iBook for using for dj'ing because it's a great format for Seratto Dj software. Right off the bat I had major problems with it. Don't ask what because I have no idea, I'm not a computer techie person. It kept shutting off, randomly and doing other things.

I talked to tech support, they couldn't help (surprise surprise). They recommended sending it to them or bringing it back the store I got it from and having one of their guys look at it in person. So I brought it in. I told the guy that I wasn't hugely knowledgable about computers. I know the very basics, that's it. They guy looks at me with this look of half shock and shakes his head and lets out a big sigh. "What's it doing?" I explain what it does. He asks about some setting. I tell him I don't know, I took it out of the box, installed my software, did the registration etc and it does this right frm the get go. Once again, the look, head shake and sigh. with "f***ing people." added this time. "Exceuse me?" "Well, if you knew what you'd done wrong, it would be a lot easier to figure out." "Well, sorry I'm not a f***ing computer tech. i turned it on, started the steps I was told to do and it shut down, restarted, boom same thing." "Well, you have to leave it with me." "Ok. (start to give him my info so he can call me when it's ready)." "I have your number" he snapped at me. This is when I got a little choked and told him not to talk to me like that. He says "Whatev's." and walked away with my my laptop. So I left after a few minutes of being ignored.

I hadn't heard anything after 4 days, so I called and asked for the guy. He tells me that there's some problem with it and that apple is going to replace it. "OK. When can I pick one up? I kind of need it for work this weekend." "Well, they're sending us one. It'll probably be 2-3 weeks." "That doesn't work for me, can you not give me one from your inventory? I did buy this from your store." "No." "OK. Well, why don't I buy another ne, and when that one comes in just credit it to me." "Hold on." doesn't actually put me on hold, just puts the phone down and says to his supervisor "That idiot with the ibook that was pooched, he's on the phone, wants us to replace the warranty one that's coming from inventory, I said no, he wants to buy another one and then credit the one that's coming. How should I tell him no?" "f***in' people. I don't care, tell him to just wait for it." "Hey man,..." I cut him off "There's a 30 day return policy on the bottom of my invoice, I'LL BE THERE IN A 1/2 HOUR! HAVE MY CASH READY FOR ME!!!"

Had a hell of a fight with them when I got there. They offered me instore credit. Yeah, like I want that. By the end of the day though I had a cashiers cheque in my hand. I lodged a complaint with Apple, they said someone would call me. Been 3 months, haven't heard anything.