[K_OS]

I've used Apple products since the Apple II and have owned Apple products now for over 20 years and so far the only problem I had was with a G3 Powerbook about 10 years ago that failed miserably and trough allot of perseverance with a Apple CSR I got Apple to replace the Powerbook and to my surprise when the new Powerbook arrived they had upgraded me to a faster model with a bigger LCD screen. My Sister blew the logic board on her iBook 2 years ago and within 10 days had it replaced and back in her hands. When dealing with Apple's CSR's it best to keep your cool and if you get one that is not seeing things your way say thank you and try calling back eventually you will get one that is in a good mood, or better yet take it to an Apple store and talk to them face to face.

Laterz :)