[reldridge]

NOS, I had a same experience with Bell Expressvu (of all companies) recently.

We were going to switch to the StarChoice non-HD package from our current Expressvu. My wife called to cancel, and the CSR put her straight to the customer retention people. Within 5 minutes, We had 30% off for the next year on EVERYTHING. And Bell had a better channel selection anyway, so win-win! :D

As far as Apple recently, I have a 2 GB iPod Nano 1st Gen. That's it. I bought it used for a great deal, and it has been problem free. It's not quite as involved as an iTouch or iPhone, but it does the job for me, and at a great price for what I paid.

I actually used to sell Apple products years ago (pre-iPod, when the iMacs were just coming out in their iLamp phase). Some of the easiest sales I made, simply because people came in looking for the exact product. You didn't have to sell it! Now since they are so 'mainstream', I pitty the sales people who have to explain over and over to people that a Mac isn't the same as an HP/Toshiba/Compaq/Dell/Lenovo.