Hi, Guest
08-12-2008, 01:02 AM
Thing is that with Bell, when there's a screw up and you call them on it when it clearly is their fault, they have no process to expidite a resolution, leaving you hanging like a leaf in the wind...
Last major screw up was Bell disconnecting my line when they meant to disconnect someone else and when I dioscovered it (when the idiot Bell tech who disconnected me was still parked outside my building yet) their response on 611 yet was "48 hours and nothing we can do about it"
I quietly flipped out at that, 48 hours without a phone line when it wasn't even my fault?
Needless to say the truck "magically" stuck around (after the 611 rep kept insisting on the rep having another urgent call... on a Sunday <_<)
If I wasn't so distrusting of Rogers after the cable billing fiasco I would have switched to them. As it is, I sit & stew until I get angry enough to take my DSL/Phone business to a different reseller...
NefCanuck
Last major screw up was Bell disconnecting my line when they meant to disconnect someone else and when I dioscovered it (when the idiot Bell tech who disconnected me was still parked outside my building yet) their response on 611 yet was "48 hours and nothing we can do about it"
I quietly flipped out at that, 48 hours without a phone line when it wasn't even my fault?
Needless to say the truck "magically" stuck around (after the 611 rep kept insisting on the rep having another urgent call... on a Sunday <_<)
If I wasn't so distrusting of Rogers after the cable billing fiasco I would have switched to them. As it is, I sit & stew until I get angry enough to take my DSL/Phone business to a different reseller...
NefCanuck