[NefCanuck]

darkpuppet,Sep 26 2008, 09:39 AM Wrote:I download my e-mails regularily.. I'm just not sure if I lost anything.

I definitely want to know if any other accounts are at risk due to this, and if it's because of their s***ty security policy, I'm definitely going after them.

Because, basically, if you want to maintain any of your sympatico mail services, you're forced through MSN.  That wasn't my choice, and I can't even get decent service to resolve the issue or figure out what the hell is going on.

I only ever log in via two machines, both behind a firewall, both running antivirus, and I'm actually one of the more vigilant against malware and spyware. 

If they got in via a dictionary attack or something like that, I'd be surprised...

Of course, the more I think about it, the more likely it's just a software screwup (like they deleted my e-mail account and disassociated it from the service by accident).

And if that's the case, I'll be fine with a free month of highspeed, but if not....

Terms of service don't protect them from negligence.
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When it comes to getting issues resolved through Symcrapico, I learned long ago, one must have the patience of a Zen master and the tenancity of a pitbull on uppers <_<

I fully agree DP regarding the TOS, but the trick is, how do you prove that they were negligent in the operation of their equipment?

It could be an error in the software that they themselves had purchased from another vendor, for which it's very hard to hold them liable for unless they knew about the possible shortcoming and continued to operate the defective software without advising their users as to the possibility of data loss.

That's just an example, but there are many ways to weasel out of something like this (That's the only bad part of my job... learning what tricks will be used against you, if push comes to shove <_<)

NefCanuck