[Gabriel]

cornflakes,May 7 2009, 02:03 PM Wrote:I have been living in a brand new condo that was just finished in late 2004.  We had upgraded to hardwood flooring but in the past 2 weeks the wooden floor tiles in 2 separate rooms have been rising inch by inch everyday.

The condo said i needed to call our builders so i called conservatory group (our builder) and they said we're out of warranty but I argued this was an installation defect or faulty installation on their part because hardwood floors after just 4 years shouldn't be rising all over the place.  Our condo inspector even said that there was no water damage and it looked like it was installed too tight.

Where can I go to file a complaint and to make sure the builder fixes their mistake.

BTW Conservatory Group is a horrible builder and company - read up on all the reviews and IF YOU'RE LOOKING INTO BUYING A NEW CONDO OR HOME, STAY AWAY FROM CONSERVATORY GROUP.  They ranked near the bottom in workmanship, quality, and customer care.  I wish my parents would have known about this before they spend all that money.
[right][snapback]286845[/snapback][/right]

Is it a parquet (you mentioned wooden tiles) , or engineered floor? Where did it start to lift ? It just happens that I am an Hardwood floor installer and I've never heard of a floor to last 4 years and than , boom !!! just lift . After 4 years , I doubt , not impossible though , that someone would warranty such thing as a hwd floor . I understand your frustration , I am a homeowner too and I got a crack in the foundation wall and had water into my basement , when I just finished the basement :angry: . I made some phone calls and they said: "how old is your house?" , 5 years I said . Answer : "too late , your warranty is up" . My suggestion is to calm down and think rationally . I know the first think people is "stupid tradesmen , they did a s***ty job" . I will not tell you that we don't make mistakes , but you have no idea of the things we have to go through . Sometimes builders want us to lay flat hwd on uneven concrete floor (how ???), or glue it down when the concrete is not even cured properly (it won't stick right and then lift), because they have date lines and so on , I could write a book about it . About being too tight ...hmmm , I don't know , why did it take 4 years? Check for some leaks that might not show outside the wall , water could infiltrate under the floor , pull a tile out and see what's under . Who lives under you , what if they create so much moisture that travels through the concrete ceiling afecting your floor . Let's say it was too tight against the wall , not enough expansion space left around the walls , but materials in glue down installations don't expand almost at all ... pull some floor out and check underneath first