Hi, Guest
02-10-2005, 12:58 AM
So looks like I'm done - here's the outcome:
1. 4 letters and 6 phone calls to Ford's "Executive Response Team" (they wouldn't give me an email address or fax number)
2. My dealer has intervened twice on my behalf
3. The Ford territory sales rep (DOM) has intervened once on my behalf
4. FOC = logic be damned
5. FOC = common sense = water off duck's back
6. FOC = Ontario's consumer legislation means nothing - we don't care that we lied
7. FOC = we don't care that you've leased 14 Ford's since '88
8. FOC = we don't care if your kids are shivering in the back
9. FOC = we don't care if you are uncomfortable about a too hot console
10. FOC = BTW - despite what said, we actually do care about you as a customer - please accept this free oil change - have a nice day.
11. ZTWsquared = really, really p!ssed - now a matter of principle
In the meantime I had the dealer go ahead and install the ducts at my insistence; and I'm going after Ford for the - wait for it ..... $105.
1. 4 letters and 6 phone calls to Ford's "Executive Response Team" (they wouldn't give me an email address or fax number)
2. My dealer has intervened twice on my behalf
3. The Ford territory sales rep (DOM) has intervened once on my behalf
4. FOC = logic be damned
5. FOC = common sense = water off duck's back
6. FOC = Ontario's consumer legislation means nothing - we don't care that we lied
7. FOC = we don't care that you've leased 14 Ford's since '88
8. FOC = we don't care if your kids are shivering in the back
9. FOC = we don't care if you are uncomfortable about a too hot console
10. FOC = BTW - despite what said, we actually do care about you as a customer - please accept this free oil change - have a nice day.
11. ZTWsquared = really, really p!ssed - now a matter of principle
In the meantime I had the dealer go ahead and install the ducts at my insistence; and I'm going after Ford for the - wait for it ..... $105.
2008 Fusion SEL MTX - DD1 * 2009 Fusion SEL - DD2 * 2007 Focus ZXW - R*I*P * 2004 Focus ZTW CD Silver - sold * 2004 Focus ZTW Black - sold * 2003 Focus ZTW Black - sold * 2001 Focus ZTW Gold - sold * 2000 Focus SE Wagon (ZTW option) - Black - sold * 2000 Focus SE Wagon (ZTW option) - Gold R*I*P
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *