Hi, Guest
I'm no stranger to FOC either.
I started calling them after several visits into the dealer to fix faulty parts.
After spending close to an hour on the phone with somebody in customer service at Ford telling me how problems with the Focus are few and far between I asked for somebody higher up. It got me nowhere.
Eventually they caved and extended my warrantee to 100k on 13 ADDITIONAL PARTS ON THE CAR!!!!!
CAN YOU BELIEVE THAT??? 13 ADDITIONAL PARTS!
What a joke. This is where I told them that I'm 27 (then) and will own SEVERAL new cars in my lifetime... and none of them would ever be a Ford. EVER! They said they were sorry to hear that. Have a nice day as she hung up.
I make sure to call them EVERYTIME I have the car into the dealer for work. Now when I call and they run my number... the phone clicks. They tape all of my conversations now.
The last time I called them was for the rockercover gasket. I told them that I am in no way paying for another faulty part on this car. she said that I would have to speak with the service manager at Discovery Ford.... He was nice nough to wave the fee. The guys at Discovery truely feel sorry for me now. It's a joke.
Last mont, I have had to replace parts on my car totalling more than my monthly payment. This car costs more to fix than it does to pay for it. REMEMBER... THIS IS A 2002! A little much for a car that is barely 3 years old. I can understand if it was 8 years old with 120k on it.... but 3year old???
I would sell this car tomorrow....
The only problem is that I owe more than what I'll get for it so there really is no point in selling it. I'M STUCK WITH A WORTHLESS LEMON! and Ford doesn't care enough about keeping me as a potential future consumer enough to help me out.
I am now on something like 134 different repairs made to my car because of faulty parts. I have complained to Ford untill I've felt rage. They just dust you off untill you finaly cave and sell the car.
EVENTUALLY YOU WILL GO AWAY. I TRUELY BELIEVE THIS IS THEIR ATTITUDE.
I truely hope you get the treatment I hoped I would get. but realistically.... don't hold your brealth.
I think I will almost feel guilty when the day comes to sell this car. I just might have to go to confession because the poor sap that gets this bucket after me will probably experience a lot of the frustration I went through.
I started calling them after several visits into the dealer to fix faulty parts.
After spending close to an hour on the phone with somebody in customer service at Ford telling me how problems with the Focus are few and far between I asked for somebody higher up. It got me nowhere.
Eventually they caved and extended my warrantee to 100k on 13 ADDITIONAL PARTS ON THE CAR!!!!!
CAN YOU BELIEVE THAT??? 13 ADDITIONAL PARTS!
What a joke. This is where I told them that I'm 27 (then) and will own SEVERAL new cars in my lifetime... and none of them would ever be a Ford. EVER! They said they were sorry to hear that. Have a nice day as she hung up.
I make sure to call them EVERYTIME I have the car into the dealer for work. Now when I call and they run my number... the phone clicks. They tape all of my conversations now.
The last time I called them was for the rockercover gasket. I told them that I am in no way paying for another faulty part on this car. she said that I would have to speak with the service manager at Discovery Ford.... He was nice nough to wave the fee. The guys at Discovery truely feel sorry for me now. It's a joke.
Last mont, I have had to replace parts on my car totalling more than my monthly payment. This car costs more to fix than it does to pay for it. REMEMBER... THIS IS A 2002! A little much for a car that is barely 3 years old. I can understand if it was 8 years old with 120k on it.... but 3year old???
I would sell this car tomorrow....
The only problem is that I owe more than what I'll get for it so there really is no point in selling it. I'M STUCK WITH A WORTHLESS LEMON! and Ford doesn't care enough about keeping me as a potential future consumer enough to help me out.
I am now on something like 134 different repairs made to my car because of faulty parts. I have complained to Ford untill I've felt rage. They just dust you off untill you finaly cave and sell the car.
EVENTUALLY YOU WILL GO AWAY. I TRUELY BELIEVE THIS IS THEIR ATTITUDE.
I truely hope you get the treatment I hoped I would get. but realistically.... don't hold your brealth.
I think I will almost feel guilty when the day comes to sell this car. I just might have to go to confession because the poor sap that gets this bucket after me will probably experience a lot of the frustration I went through.