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Rogers to change Quickstart menu after customer complaints

http://www.digitalhome.ca/2010/02/rogers-t...mer-complaints/

Rogers Cable has informed Digital Home today that it plans to make changes to its new QuickStart Menu after a litany of complaints from subscribers.

The new Rogers menu, which forced users to pass through a Rogers marketing screen before they could get to their electronic program guide, met with near universal hatred by Digital Home readers since it was implemented in mid-January.

In an informal poll of 299 users on Digital Home, 236 or 79% of Rogers Cable users rated the new guide “terrible” while 279 or 93.3% of users rated the new guide “somewhat negatively” or “terrible”.

Digital Home readers complained the new menu was more style than substance and they would preferred that rather than adding a new marketing menu, Rogers would have invested in redesigning and improving its tired 2004 era Interactive program guide (IPG) with its 4:3 aspect ratio.

In a good news / bad news email sent to Digital Home publisher Hugh Thompson, Rogers has announced that after “customer feedback” the company will be making a change to the Quickstart menu.

The good news is the company will be providing customers with an option to choose between the Quick Start Menu or the Interactive Program Guide (IPG) when they first press the Guide button on their remote.

The bad news is customers will be required to figure out how to set the default and they must continue to endure the new Quickstart menu for another month before changes are complete.

Discuss in Digital Home’s Rogers Digital Cable discussion forum.