Hi, Guest
05-14-2010, 01:41 AM
Really strange postscript to this one folks:
Last night as I'm driving to the Burlington Lions cruise night I get a call from a regional rep at Sony Canada.
Seems my poor scoring of the Sony store and their inventory control website for the stores got some attention and I spent a rather pleasant 15 minutes explaining why I gave them the score that I did.
As I pointed out to the gentleman it wasn't the fact the consumer side of the website was missing the item, old items gets dropped all the time, but that the Sony Canada internal website was also missing this part which caused the salesperson to sell me the incorrect item and my extra needless running around, while even the Sony US consumer site did list the part I needed correctly.
I was assured that this would be corrected and that it was a "website coding error" I'll give it a couple of weeks and see what happens.
Amazing though that they did call me back at all.
NefCanuck
Last night as I'm driving to the Burlington Lions cruise night I get a call from a regional rep at Sony Canada.
Seems my poor scoring of the Sony store and their inventory control website for the stores got some attention and I spent a rather pleasant 15 minutes explaining why I gave them the score that I did.
As I pointed out to the gentleman it wasn't the fact the consumer side of the website was missing the item, old items gets dropped all the time, but that the Sony Canada internal website was also missing this part which caused the salesperson to sell me the incorrect item and my extra needless running around, while even the Sony US consumer site did list the part I needed correctly.
I was assured that this would be corrected and that it was a "website coding error" I'll give it a couple of weeks and see what happens.
Amazing though that they did call me back at all.
NefCanuck