[ZTWsquared]

(07-07-2010, 09:44 AM)konafocuswrc Wrote: i m not talking about their workmanship..

they are not contacting me what they are going to do..
they never contact me and ordered parts already..?
i never spoke to them what will be replaced with, aren't they suppose to take a look at my car first before go ahead ordering stuff?
who know it is strut got bent or knuckle got bent..

if they are replacing 1 eibach strut with oem stuff, i am going to complain..
because i told rbc inspector that i have aftermarket strut and he told me 427 will get me the same strut and all i have to do is to tell 427 where i got it from..and i never told them what brand it is..

Leo ... the first thing you need to do is relax ... effective communication is a difficult thing at the best of times - and with all due respect, you're not the easiest guy to communicate with, especially when you get upset.

It's possible that 427 got a list of things that need replacing from the adjuster ... but of course they will make their own assessment once they see the car in person ... if I may make a suggestion - just write down the things you are concerned about and talk face to face with someone at 427.

Like Kevin I had a great experience with 427 - both in terms of their workmanship and in terms of their communication. Did they get confused once or forget something - yes - we're dealing with humans here after all and these guys are dealing with dozens of different customers. It will be a lot easier for them to keep track of you and your car once the car has entered their shop.