[ZTWsquared]

Thanks Steve ... just a couple of followup comments and questions:

1) If your first question is do I know the IP address of the NAS, the answer is yes ... and yes, I can ping that IP address from both the router webpage and from a command prompt. The address given the NAS by the router is 192.168.0.193.

I assume that when you talk about changing the "gateway" address you mean the routers own IP address (192.168.0.1), ... or are you talking about the WAN address at 99.228.187.132 .

(03-05-2011, 03:45 AM)darkpuppet Wrote: Do you know what IP address the router assigned the router?

Can you ping that IP address from your computer (open command prompt, type ping xxx.xxx.xxx.xxx where xxx is your IP addy)?

If so, there's a chance that the software is looking for a default DHCP address of 192.168.1.x .... and if your router is using something other than 192.168.1.x (ie, 192.168.0.x) it won't be able to talk...

you can first try changing your router to use 192.168.1.1 as the gateway and IPs) and try again. If that fails, try the following:


1) set your router to use 192.168.1.1 as your gateway
2) uninstall the NAS software from the computer
3) make sure you computer is using DHCP, and turn it off -- disconnect all other computers except this one.
4) hold the reset button on the NAS server and turn it on -- holding the reset button for at least 5 seconds after it turns on. -- this will reset the NAS to the default IP 192.168.1.100, and the default admin password.
5) turn on your computer
6) re-install NAS software

that should get you into the NAS server.

once you do that you can change the subnet of the server, but you'll then need to change it on the router and computer to match in order for them to talk to each other correctly.

hope that helps.