[ZTWsquared]

(05-26-2011, 06:35 AM)DRyanC Wrote: Well as the title says. The local NAPA store refused to refund my money for selling me an incomplete hitch set up. Is it too much to ask to have a complete product when I pay for something? After arguing they charged me a 20% restocking fee and told me to F'ing shop somewhere else. His words, not mine. So I've been in contact with NAPA main office. So far no word. They are not part of our Chamber of commerce so they don't care. The paper doesn't care because it's too specific. Draw-tite said they would pass it on but sounded like they could care less. Is my last place the Ministry of Consumer relations? Anyone have some in somewhere?

DRyanC

Edit : On second thought this may be the wrong spot. If it is, I won't be hurt if you move it

And companies wonder why people buy so much stuff online ... I think you've done all you can - sending a letter to head office and posting about it online is your best recourse IMO - I wouldn't bother wasting your time with anyone else. At least you got some good advice from the guy at NAPA LOL (shop somewhere else).

BTW - I've had two excellent experiences with hitch republic in the states; good selection, excellent prices, fast delivery ... and FWIW I've put hitches on all of my Foci over the years and my favourite is hidden hitch.

Best of luck.