[ZTWsquared]

(05-31-2011, 11:44 PM)darkpuppet Wrote: Top is still not fixed properly

- I take it in, tell them everything to consider, including tint, possible damage to frame, etc... want it back "Like new"
- go back 1st time - no tint
- go back second time - poorly fitted, wrinkles, not original top style (though, a ford part), top won't go down all the way.
- go back a third time - nothing fixed, told to deal directly with company they had install the top -- I go for second opinions and everyone agrees it looks like crap, except the shop that did the work. though after a bit of discussion, and comparing the old top with the new, they agree that something's up.
- Still waiting to go back a 4th time, but discover cracked molding around top where they pried it off, and a staple/knife scratch in the clearcoat.

I've paid the deductible to get my car back, but I don't believe that the insurance company has paid the rest of the invoice yet. I wish I had better options than going back to the people who are slowly destroying my car... I hope they can make it right...

Two things Steve ... IMO you shouldn't relieve the dealership of their responsibility by "letting" you deal with the shop directly ... they made the choice of where to get it repaired, they should be the ones dealing with them to make it right.

Ask the insurance company for a different recommended shop and tell them you need to take it there now.