[darkpuppet]

Thanks for the input Ken, I'll keep your points in mind.

However, this is an SVT dealership, and I find it hard to believe that one could possibly buy an SVT from them, and then never be able to get it serviced properly...

I'm actually tempted to tell them the story on all the free stuff my girlfriend gets from the Nissan dealership next door. Hell, I may start bringing my ford there, since they seem to do a consistently decent job with her car -- and give her free stuff from time to time.

So, these turmoils are will what ultimately influence the GF's and my next purchases.

On another note, the dealership brought it to a trim place that's supposedly well regarded. And that netted me broken/missing trim and scratches in the paint.

The insurance company doesn't seem to care much either... I really need to figure out how to get this resolved...