[darkpuppet]

So, a bit of an e-mail chain that's started that's giving me some hope of having things resolved.

Edited to protect the accused...

Quote:To: ----@----ford.com
From: Steve Prokopchuk


Thank you ---- for making clear my key concerns.

A couple other things we discussed that I would like addressed prior to picking up the vehicle also include

5) Inconsistent fit of the top - including exposed weatherstripping, frame rails (and foam) that may be leading to the leaking during extended drives in the rain.
6) Failure of the top to fold completely down (and stay down while driving).

I do not wish to receive the car back with any of the operational or fit issues unresolved, and would appreciate any explanation to the contrary to be supported by references to Ford technical documentation.

For example, if the exposed frame and exposed weatherstripping is normal, I would like reference to the Ford Service Manual, TSB, Convertible Top instructions, or any other applicable Ford documentation to be provided. My acceptance of the top operation and fit is currently determined by the 2007-2008 Ford Service Manual, but I'm willing to consider any updates to this that are made available.

I appreciate that this requires extra work on both yourself and your subcontractor, however, after numerous visits and disappointments, I want to clearly set my expectations and provide objective criteria for resolution of the issues.

Thanks again for your time and commitment to resolving the issues with my convertible top.

-steve

> From: ----@----ford.com
> To: ------@bellnet.ca; -----@----ford.com
> CC: ---------@sympatico.ca
> Subject: 2007 Mustang Convertible Roof ----- FORD
> Date: Thu, 4 Aug 2011 09:21:51 -0400
>
> Good Morning ----,
>
> Please see the list of concerns i have enclosed so as there will not be any
> confusion. Our customer Stephen Prokopchuk is very frustrated with his
> experience as there have been problems with the installation of the roof and
> problems that have arisen after the installation of the roof. Our customer
> has been back in about 8 visits to get these concerns corrected so please do
> not return the vehicle to us until all of the concerns have been looked
> after.
>
> 1) Wrinkles in roof on driver side
>
> 2) Both third windows do not operate when the roof is down
>
> 3) Water leaking in through passenger side when raining
>
> 4) dents and scrathes from removal of the door sill plates on both sides
>
> I have attached an estimate to repair the rocker panels located where the
> sill plates are. As well as we will be sending you the invoice for rental as
> ---- Ford has already looked after the previous rental bills for his
> previous visits when liability should fall on ---- and not ---- Ford or
> --- Canada.
>
> Please have one of you reps pick up the vehicle for corrections.
>
> Please feel free to contact me if you have any further questions.
>
> Thank you
>
> ----
> Collision Centre Manager
> ---- Ford Lincoln SVT
> [redacted]

>
>