[oldeguy]

(11-25-2011, 11:08 PM)ZTWsquared Wrote:

(11-25-2011, 10:06 PM)oldeguy Wrote:

(11-25-2011, 06:29 AM)CanadaSVT Wrote:

(11-25-2011, 02:54 AM)oldeguy Wrote: I've had a couple of issues

meford is right.

Hmmm, what kind of issues?

Issue #1: Coincidental? to me finding the car through the internet we asked for, at another dealer, on the same day my salesman calls to say he has found our car
Issue#2: A seatbelt clip broke on the middle seatbelt, no big deal, things break. Brought the car in to be fixed, after the dealer had seen the car, and ordered the part. Had to wait two weeks for the part, by the way. It turns out the wrong part was ordered.......still waiting for it to be fixed.
Issue #3: Ordered a K&N air filter from the Parts Dept., October 25th, as they said they get it cheaper but, still waiting.
Issue#4: Found out that, after being told the Service Dept. was open on Saturdays, that it is open on Saturdays, but only for oil changes and tire changes.
Issue #5: Originally, we got financing through the dealer, no big deal. We could afford the payments. We also purchased a few of the "extras" that they want you to buy at the time of purchase, including life insurance and disability insurance. We found our own financing in September and were told by the dealer that we would get the insurances refunded by the end of October. The end of October came and went, on November 10th.called the dealer's finance manager four or five times to see what was going on. They finally called back saying that first, it was our fault for waiting so long, secondly were told that the insurance company told them that the fax was incomplete so they couldn't process the refund. Called the General Manager of the dealership, saying this was unacceptable, as we felt that in a good business the fax receiver would call the fax sender telling them that the fax didn't go through.....the finance manager called us to say that the fax was resent on November 15th. and it'll take 30 days to receive our refund. Asked for and received the insurance claim number and phone number of the company from the dealership. Called the insurance company on November 16th. to give them a little customer service reminder, regarding communication between companies, and were told that the first that the insurance company had heard of this claim refund request was on November 15th........so someone is lying to the little old customers who want their money back. I dunno, has a dealership ever lied to a customer before?

You may want to keep #1 and #4 in mind when choosing the next dealer to purchase from, but if I was in your shoes I would simply be looking at the service aspect now, from the pov of what's best and most convenient for you.

If they are conveniently located, give reasonable service and have hours you can live with, then don't sweat the other stuff.

I understand the desire to not support a dealership you believe has done you wrong, but in the end it will cost you time and aggravation by making that your priority.

If another dealer is more convenient for service, then go there; if not, stick with what you've got.

Actually, they are only convenient when my wife goes to her dentist. I know this sounds stupid, and it is......but, we bought from them because the salesman spent a lot of time with me and my dog. Our dog found the floor to be very clean and comfortable. They also gave us the employee discount the day before it was starting as well as free oil changes for 4 years. There is a dealer two blocks away from my work, and a dealer in Oshawa that is open for service on Saturdays, they did my springs on the ZTS on a Saturday, and the parts guys are very good. ( I bought most of the emergency stuff I needed from them )