Hi, Guest
03-30-2012, 11:21 AM
Well ... I have to say that so far it looks like Topspeed is being really responsive and taking responsibility with a feel-good customer service type response. No negativity and no defensiveness at all.
Everything so far has been about sending it back to be fixed, and they even mentioned the word "refund" - still lots to happen to make this right, but I have to say I'm impressed and pleased with what I'm hearing back so far.
I'll reserve final judgement until the affair is over, but so far I'd say kudos to Topspeed for saying the right things.
Everything so far has been about sending it back to be fixed, and they even mentioned the word "refund" - still lots to happen to make this right, but I have to say I'm impressed and pleased with what I'm hearing back so far.
I'll reserve final judgement until the affair is over, but so far I'd say kudos to Topspeed for saying the right things.
2008 Fusion SEL MTX - DD1 * 2009 Fusion SEL - DD2 * 2007 Focus ZXW - R*I*P * 2004 Focus ZTW CD Silver - sold * 2004 Focus ZTW Black - sold * 2003 Focus ZTW Black - sold * 2001 Focus ZTW Gold - sold * 2000 Focus SE Wagon (ZTW option) - Black - sold * 2000 Focus SE Wagon (ZTW option) - Gold R*I*P
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *