Hi, Guest
04-07-2012, 12:33 AM
So here's the last communication I sent Topspeed this morning - bottom line: I'm not feeling good about this.
"Topspeed. It’s been 40 hours since my last communication and 9 days since I first brought this problem to your attention. It takes two of my communications to get one response from you and in all that time not once have you even hinted at an apology or acknowledged the trouble and the expense your mistake has cost me. Perhaps you see it as you were “hoodwinked” – whatever – you sent me an engine that should never have left your shop and now I’m suffering for it. It’s your fault, not mine.
When s**t happens my natural inclination is to be polite, reasonable and willing to bend to get a resolution – and despite what you’ve done to me I have been that way with you. My expectation in being that way is that the other party comes to the table in the same way. I have not received that from you and I’m pissed off that I haven’t. If this is the kind of customer service you give everyone frankly I don’t see how you stay in business.
Before I purchased your engine I asked the right questions and I trusted you for the answers you gave. Imagine how you would feel about the person who sold you that engine if you had installed it and found it to be not at all functional and their response was “yeah I told you unequivocally it was in excellent condition, but I didn’t really know, I just took the suppliers word for it.” Well that’s how I feel about Topspeed. So I ask you – why should I not feel lied to and cheated?
Why should I have to be chasing you like Alice’s rabbit … why should I need to ask twice for a response of any kind every time I communicate with you? Why should I be bending over backward to save you some money and effort in getting the engine back to you?
I understand you might be busy – but hey, guess what – I’m in business for myself and I’m busy too. I’m also out more than $1,000 so far on this debacle and it’s your fault.
Had you dealt with me with a sense of contrition and a sense of urgency about this matter in the first place you could have made a fan for life – and I would have been cheap too. Now I’m just really pissed off and frankly I have nothing good to say about Topspeed.
It’s time for you to step up and start acting like someone who gives a damn about their customers; it’s long past time to make this right."
"Topspeed. It’s been 40 hours since my last communication and 9 days since I first brought this problem to your attention. It takes two of my communications to get one response from you and in all that time not once have you even hinted at an apology or acknowledged the trouble and the expense your mistake has cost me. Perhaps you see it as you were “hoodwinked” – whatever – you sent me an engine that should never have left your shop and now I’m suffering for it. It’s your fault, not mine.
When s**t happens my natural inclination is to be polite, reasonable and willing to bend to get a resolution – and despite what you’ve done to me I have been that way with you. My expectation in being that way is that the other party comes to the table in the same way. I have not received that from you and I’m pissed off that I haven’t. If this is the kind of customer service you give everyone frankly I don’t see how you stay in business.
Before I purchased your engine I asked the right questions and I trusted you for the answers you gave. Imagine how you would feel about the person who sold you that engine if you had installed it and found it to be not at all functional and their response was “yeah I told you unequivocally it was in excellent condition, but I didn’t really know, I just took the suppliers word for it.” Well that’s how I feel about Topspeed. So I ask you – why should I not feel lied to and cheated?
Why should I have to be chasing you like Alice’s rabbit … why should I need to ask twice for a response of any kind every time I communicate with you? Why should I be bending over backward to save you some money and effort in getting the engine back to you?
I understand you might be busy – but hey, guess what – I’m in business for myself and I’m busy too. I’m also out more than $1,000 so far on this debacle and it’s your fault.
Had you dealt with me with a sense of contrition and a sense of urgency about this matter in the first place you could have made a fan for life – and I would have been cheap too. Now I’m just really pissed off and frankly I have nothing good to say about Topspeed.
It’s time for you to step up and start acting like someone who gives a damn about their customers; it’s long past time to make this right."
2008 Fusion SEL MTX - DD1 * 2009 Fusion SEL - DD2 * 2007 Focus ZXW - R*I*P * 2004 Focus ZTW CD Silver - sold * 2004 Focus ZTW Black - sold * 2003 Focus ZTW Black - sold * 2001 Focus ZTW Gold - sold * 2000 Focus SE Wagon (ZTW option) - Black - sold * 2000 Focus SE Wagon (ZTW option) - Gold R*I*P
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *
2003 Focus ZX5 infra-red Track Rat - R*I*P
2003 ZX5 CD Silver Track Rat - retired, but still in the driveway
New track rat: 2000 ZX3, Atlantic Blue * JRSC with lots more to come
* New Zetec crate motor - NFG - thanks Topspeed *