[ZTWsquared]

(10-09-2013, 07:13 AM)Flofocus Wrote: you seem to have a lot of time in your corner.

man, I'm glad I don't work there anymore. we got this kind of stuff a lot.

at the time, I was making $8.53/hour as a manager there. when people came in with this kind of crap (and to the person dealing with it, it is very much that, crap) I just gave them what they wanted and moved on to get them out of my hair. sounds like that is what this manager should have done.

did you actually go around the entire store and asked what they thought "no purchase necessary" meant to them?

More time now that the book is finally off to the publisher.

The "stuff" and "crap" you talk about getting "a lot" - did you ever think for a minute that maybe the customer was right and McDonald's wasn't?

Giving my son the game piece graciously and without a lecture would have been the right decision from any way you can think of it - good business decision, good customer service decision, whatever - what's the relative cost of handing out a game piece to a paying customer who bought something else once in a while vs. the good will it returns; or on the flip side, the bad will it generates - and for what - to adhere to a marketing-only rule that some bean counter created. I mean, really - what's the difference between someone who buys a medium coffee versus someone who buys some milk?

The idea that anyone would do this to get a paying customer out of their hair reveals what I think is one of the root causes of the problem - the people at McDonald's don't really like the people who patronize their restaurants.

No offense - but if you were still at McDonald's I'd put you in the "part of the problem" category.

Edit: I spoke to three other parents who overheard the conversation with the manager - but they all approached me - I didn't initiate it.