[NOS2Go4Me]

NefCanuck,Jul 8 2005, 07:35 PM Wrote:Okay thought I'd share my experience with Erinwood Ford now that I've owned the car for 3 months (Time flies when yer having fun)

Being honest the Focus wasn't even on my radar at the time.  I'd been dealing with Applewood Chev Cadillac since '95, but when it came time to replace the old white fridge they had nothing on the lot that was in my price range or that my test driver liked (I can't drive without special accelerator pedal, hence the test driver requirement)

So we head over to Erinwood and they have three '05 Focus ZX4 SES sedans on the used lot, I decided to have my driver try out the red one with me riding shotgun (after determining that I could handle the controls) liked the car and my test driver liked the salesman, an older gent by the name of Scott Wilson, who I can't recommend enough, he's not afraid to badmouth Ford, that takes guts  :P 

First glitch hits when I realize that the radio in the car is lacking multi-disk capability and I decide less than two weeks later after nosing around for alternatives to bite the bullet and get the uplevel Ford radio. 

I get told initally a price which includes a "core return credit" of my old radio.  I agree and the order is placed.  Later that same day I get told "whoops, we can't give you the core credit, the car has more than 2,000km on it"  I balk and say no deal. 

A few days later I ask the guys at Whiteoak Ford Lincon for a quote and they give me the first price including core charge.  When I ask about the "2,000km limit" the parts guy looks at me like I was from Mars and says he knows of no such limit.  So I place the order through him. 

Whiteoak calls back, seems the order from Erinwood is still in the system! I call Erinwood back and get yelled at for going to another dealer for the radio, being told that "everybody should charge the same price"  I tell him if he can't or won't honour Whiteoak's quote then I would take my service needs to Whiteoak.  This makes the guy at Erinwood balk, he speaks to his manager, says he'll honour the Whiteoak price, bitching all the way.

Second glitch happens today.  Two days ago I schedule a service appointment for this morning and I ask what needs to be done, on the phone the service advisor indicates all I need is a LOF (Lube, Oil, Filter) since I only bought the car from there three months ago (with only 16,712km on the clock) and it now has 20,500km.

I show up this morning and I get told "Nope, you need the 20,000km service" which includes things like a brake inspection and tire rotation which was done three months ago when they safetied the damn car :angry: and then they try to tell me that the pollen filter needs replacing.  That's when I got mad, esp. since the '05 Focus doesn't have a pollen filter  <_< the fact that they leave a filthy paper floormat in my car was charming as well  :angry: 

$268 later including a tube of touch up paint to take care of the chipped paint on the hood of the car (how paint can be so piss poorly applied that it chips in less than a year of driving is beyond me) and I'm seriously thinking of giving Whiteoak a try for service... at least their parts counter staff seem to have their s**t together  :huh:

NefCanuck
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If you're lucky enough to have another dealer closer (or reasonably close), deal with them. Tell the selling dealer that because they're incompetent you'll not only get your car serviced at the other dealer from now on, but you're buying from there and recommending family/friends go there as well.

Then, wait for their reaction. Better yet, only have this conversation with the general manager of the dealership. I think you might get somewhere.