Hi, Guest
08-12-2005, 01:13 AM
I work for a call center as well. I do internet tech support so trust me bud...I feel your pain.
here are the top 10 things in my job that have driven me to pick up the dirty habit of smoking with hope that one day my heart will explode and end my existence.
10. Asking the customer what windows they have and they respond "office 97"
9. Asking the customer for their phone number and they sit their going "ummm...uh....argh....". This one happends alot
8. When the drunk guys call in all drunk and can't even speak let alone type or see the screen. Yeah they are super fun to deal with.
7. When your customer decides teh best time to call you is when they have a screaming baby on their lap. I have hung up on a bunch of these already
6. When customers decide to wear their pinhole glasses which allow them to only see 1cm of the screen at a time.
me "click on start"
them "I don't see start"
me "its in the bottom left hand corner"
them "nope...its not there.....oh wait...ok I found it!"
me *click, BANG!!!! thudd!*
5. When the customer insists that we have this magical switch that allows us to disconnect them. Yeah...they be dumb.
4. When the customer calls in and says "hi, I am completely computer retarded and I don't know what I am doing"...no s**t numb nuts, why do you think you are calling me...dork.
3. When you ask for the customer to restart their computer and they have no clue how to do it. So you give them the run down on how to shut down and they are lost. Really makes you wonder "so how do you shut it down normally..forget it...i don't wanna know".
2. When they mistake the names for their computer components. Monitor is the computer, computer is the hard drive, the mouse becomes the pointer thingy and the keyboard is a typewriter. Yep urge to take my own life grows fast.
1. When the customer calls in and can speak perfect english, yet they want to speak to a french tech and the tech they got is english and the tech they got has to pass them to me because I am the only french tech. When I talk to the customer I discover that their operating system is in english and their french sux hardcore. Yep...that pisses me off the most. Just means more work for me and less work for the rest of them....oh and I don't get paid more for being bilingual...I just get the privs to help the dumbest flock of customers ever hatched.
here are the top 10 things in my job that have driven me to pick up the dirty habit of smoking with hope that one day my heart will explode and end my existence.
10. Asking the customer what windows they have and they respond "office 97"
9. Asking the customer for their phone number and they sit their going "ummm...uh....argh....". This one happends alot
8. When the drunk guys call in all drunk and can't even speak let alone type or see the screen. Yeah they are super fun to deal with.
7. When your customer decides teh best time to call you is when they have a screaming baby on their lap. I have hung up on a bunch of these already
6. When customers decide to wear their pinhole glasses which allow them to only see 1cm of the screen at a time.
me "click on start"
them "I don't see start"
me "its in the bottom left hand corner"
them "nope...its not there.....oh wait...ok I found it!"
me *click, BANG!!!! thudd!*
5. When the customer insists that we have this magical switch that allows us to disconnect them. Yeah...they be dumb.
4. When the customer calls in and says "hi, I am completely computer retarded and I don't know what I am doing"...no s**t numb nuts, why do you think you are calling me...dork.
3. When you ask for the customer to restart their computer and they have no clue how to do it. So you give them the run down on how to shut down and they are lost. Really makes you wonder "so how do you shut it down normally..forget it...i don't wanna know".
2. When they mistake the names for their computer components. Monitor is the computer, computer is the hard drive, the mouse becomes the pointer thingy and the keyboard is a typewriter. Yep urge to take my own life grows fast.
1. When the customer calls in and can speak perfect english, yet they want to speak to a french tech and the tech they got is english and the tech they got has to pass them to me because I am the only french tech. When I talk to the customer I discover that their operating system is in english and their french sux hardcore. Yep...that pisses me off the most. Just means more work for me and less work for the rest of them....oh and I don't get paid more for being bilingual...I just get the privs to help the dumbest flock of customers ever hatched.
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